If you receive the Error Code CR990504 after launching Dragon Ball Legends, do not worry; your game account is not hacked, nor are you banned. This error code generally arises when the game has difficulty communicating with the servers. This can happen due to network issues, outdated versions, and maintenance.
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How To Fix Error Code CR990504
Before you try any of the following resolves, it is a good idea to confirm if the Dragon Ball Legends servers are under maintenance. Once you have ensured this is not the error’s root cause, you can try the following methods to resolve the problem.
Check for Updates and Restart the Device
It’s always best to go for the basic resolve first. Start by checking if your game version is up to date. If not, update Dragon Ball Legends by visiting the Play Store/App Store.
Now, restart your phone for the updates to take effect. Restarting your phone regardless of any pending update can also help fix a temporary bug.
Disable Data Saver Setting
Enabling Data Saver setting can lead to limited background operations that can again cause Error CR990504 for DB Legends. You can easily disable this feature by visiting your device’s Data Usage settings.
Switch Network
You can try tweaking your network settings by switching from Mobile to Wi-Fi or a different network. You can also try using a VPN App.
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Clear Cache and Data
If all the above steps fail to resolve the problem, you can try clearing the Cache and Data of the game. Simply go to the app settings of DB Legends:
- Force Stop the app before proceeding.
- Visit the storage settings of the game and clear Cache and Data.
Reinstall the App
If even clearing the game data doesn’t help, you can go the extra mile and uninstall DB Legends. You can easily do this by visiting the Play Store / App Store:
- Install the game again.
- Launch the game and go to Menu.
- Select the Other option.
- Go to Data Transfer Settings to reconnect with your Google / Facebook / Twitter Account.
Now, check if the error still happens.
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Customer Support to the Rescue
If all the above methods fail to fix the error, you need to reach out to Bandai Namco Customer support for Dragon Ball Legends:
- Select Dragon Ball Legends from the Games Series panel.
- Choose Google Play / App Store version to continue to the support page.
- You can check the FAQs section to find the resolve for the Error Code CR990504.
- If you cannot find a working solution from the existing inquires, you need to click on the Support Form under the Inquiries section.
- Continue to follow the guidelines and submit the details of the problem to the customer support.
